Description:
Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking. Provides call taking and site specific support Provides maintenance and support on legacy products Installs and maintains PCs and associated software networks servers and peripherals High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products. Supports network products from operational and maintenance perspectives Performs installs moves adds and changes IMACs as required Tests and certifies PCs networks servers and client approved applications Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up Ensures customer satisfaction by advising customers on preventative maintenance Maintains a functional understanding of company service solutions May lead and direct the work of others May have Project Management responsibilities for smaller less complex projects Maintains a high degree of professionalism in actions demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft COMPTIA and NETWORKPLUS MCP MCDST and/or MCSE Certification desired but not required. HP Dell Toshiba and IBM certifications strongly preferred Preferred Skills: Microsoft Office all versions Handhelds Desktop and Handheld software Printers and Laptops. Experience in troubleshooting software and hardware problems Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability Ability to test and certify PC networks servers and software applications and associated peripherals Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements Excellent analytical and communication skills verbal written and interpersonal Ability to work and plan tasks independently tolerance for stress Quality oriented with attention to Detail Experience: 5-8 years

Additional Skills & Qualifications:

Must Haves: MUST have MAC experience - certifications not necessary but must be able maneuver around a mac Must have experience working with end users in person - physically face to face Someone has strong customer service skills - those with as equal customer service skills as they are technical - must be able to provide white glove Must have a valid drivers license

Experience Level:

Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.